Frequently Asked Question


Q1. What’s the superiority of M4VGear?


M4VGear is the fastest DRM remover in the world which can remove DRM from your iTunes videos at 20X faster speed. It can convert all M4V video files including your iTunes purchases and rentals to unprotected MP4 format with lossless high quality. Besides, it can retain Dolby 5.1 AC3 audio track on both Mac and Windows.



Q2. What can I do under the trial version?


Please note that the trial version of M4VGear has 5 minutes conversion limit, which means you can convert the first 1 minute of the video before you decide to purchase it. After purchasing the full version, the register name and code will be sent to you to unlock the program and the trial version will become full version.



Q3. What kind of video does M4VGear support for converting? What output format can it export?


M4VGear supports converting iTunes videos in M4V format, including iTunes purchased and rented movies, TV shows and music videos. The program removes the DRM and exports the lossless high quality video in MP4, WMV, MPEG, AVI, ASF, 3GP, 3G2, FLV, SWF, MOV, VOB, F4V, etc.



Q4. I have received the code. How to register M4VGear?


For Mac users, M4VGear and click the menu from M4VGear, then select "Registration" to register your program. Fill the blanks with Registration Email and Registration Code you have received from the email. Then click OK.


For windows users, install the M4VGear for Windows. Then launch the program, click the “menu > register", there will be a registration popup dialog. You may input the User ID and Registration Key manually. The User ID is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the User ID and Register Key into the registration popup dialog.



Q5. What can I do if the program shows "Registration Code Invalid"?


Don't worry. If you are in this situation, please contact us via support@m4vgear.com to ask for a new code.



Q6. Solution to Error Code 1000, 1002, 1003, 1004, and 1006


Error Code 1000

Cause: iTunes cannot be launched.

Solution: Please manually close M4VGear and iTunes and then relaunch the program to have a try.


Error Code 1002

1) Cause: The file is unauthorized.

Solution: Please authorize the file in iTunes and relaunch iTunes and the program successively.


2) Cause: Several versions exist for the file. And the version added for converting is different from that set in iTunes -> Preferences -> Playback -> Preferred Video Version.

Solution: Reset Preferred Video Version in iTunes -> Preferences -> Playback -> Preferred Video Version. Then play the video from the beginning with iTunes. After that, relaunch iTunes and the program successively.


3) Cause: The file is from external drive or Internet shares. External drive or Internet has been disconnected after the files were added to the program for converting.

Solution: Please make sure that external drive or Internet is connected to computer while converting.


Error Code 1004

Cause: Error occurs while converting a certain track.

Solution: Relaunch iTunes and the program. After the file is added to the program, convert directly without doing any settings on Audio/Subtitle Track.


Error Code 1006

Cause: Error occurs while converting the file.

Solution: Close other running programs and relaunch iTunes and the program to restart the conversion.



Q7. What should I do if iTunes crashes?


The causes of iTunes crashes are various. The most common one is that iTunes may be also used by other programs besides the M4VGear, or you operated the iTunes during conversion. So if you meet this problem, please firstly close those programs which are launched in background.



Q8. What can I do if I can’t find the problem in FAQ?


If you can’t find the problem in FAQ, please contact us at support@m4vgear.com and provide us with detailed info like OS, iTunes version, screenshot, and program's log files for analysis.



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